Cart

Privacy Policy — thirdofthefifth

This Privacy Policy explains how thirdofthefifth (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, make a purchase, or interact with our services (“Services”). We are committed to maintaining the privacy and security of your personal data.

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to process your orders, deliver our products, and improve your experience.

1.1 Information You Provide

We may collect the following information when you engage with our Services:

  • Identity Information: name, email address, phone number

  • Order Information: shipping address, billing address

  • Payment Information: payment method details (processed securely via third-party payment providers)

  • Account Information: username, password (if you create an account)

  • Communications: customer service messages, email correspondence

  • Marketing Preferences: email subscription status

1.2 Information Automatically Collected

When you browse our site, we automatically collect:

  • IP address

  • Device type, browser type

  • Pages viewed, time spent, clickstream data

  • Cookies and tracking technologies (see Section 8)

1.3 Third-Party Data

We may receive limited data from third parties involved in your transaction:

  • Shopify (website hosting + e-commerce platform)

  • Payment gateways (e.g., Shopify Payments, PayPal, Afterpay)

  • Delivery partners (e.g., AusPost, DHL)

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide shipping and delivery notifications

  • Facilitate payments and prevent fraud

  • Manage customer service enquiries

  • Improve site performance and user experience

  • Send marketing communications (only with consent)

  • Comply with legal obligations

We do not sell your personal information.

3. Legal Bases for Processing (GDPR-relevant)

If you are located in the EU/UK, we process your data under:

  • Performance of a contract — e.g., fulfilling your order

  • Consent — e.g., marketing emails

  • Legitimate interests — site analytics, improvements

  • Legal obligations — tax, accounting, consumer protection

4. Sharing Your Information

We share your personal information only with trusted partners necessary to operate our business:

4.1 Service Providers

  • Shopify (store platform, hosting)

  • Payment processors (Shopify Payments, PayPal, Afterpay)

  • Shipping carriers (Australia Post, DHL Express)

  • IT, analytics, and marketing tools (e.g., Google Analytics)

4.2 Legal Requirements

We may disclose data if required to comply with law, prevent fraud, or protect the rights and safety of thirdofthefifth or others.

5. International Transfers

Our service providers (including Shopify) may store or process your data in countries such as the United States, Canada, and Europe.

Where applicable, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (for GDPR regions).

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy, including:

  • Fulfilling orders

  • Maintaining transactional records

  • Meeting tax, accounting, and regulatory requirements

You may request deletion of your personal information at any time (subject to legal exceptions).

7. Your Rights

7.1 Australian Privacy Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access your personal information

  • Request corrections to inaccurate data

  • Make a complaint about privacy handling

7.2 GDPR Rights (EU/UK Customers)

You may have additional rights, including:

  • Right to erasure (“right to be forgotten”)

  • Right to data portability

  • Right to restrict processing

  • Right to object to marketing

  • Right to withdraw consent at any time

To exercise rights, contact us at thirdofthefifth@outlook.com.

8. Cookies & Tracking Technologies

Our site uses cookies and similar technologies to:

  • Enable essential site functionality

  • Analyse traffic and site usage

  • Personalise your shopping experience

  • Support marketing and advertising

You can manage or disable cookies via your browser settings. Disabling cookies may impact site performance.

9. Marketing Communications

We send marketing emails only with your explicit consent.

You may unsubscribe at any time by:

  • Clicking “unsubscribe” in any email

  • Contacting us at thiurdofthefifth@outlook.com

Unsubscribing does not affect transactional communications (e.g., order confirmations).

10. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access, including:

  • Encrypted payment processing via third-party gateways

  • Secure hosting by Shopify

  • Restricted staff access to customer information

Despite these measures, no system is entirely secure, and we cannot guarantee absolute protection.

11. Children's Privacy

Our Services are not intended for individuals under 18.
We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

Continued use of our Services constitutes acceptance of any updated Policy.

13. Contact Us

For questions about privacy, or to request access or changes to your data, contact:

Email: hello@thirdofthefifth.com
Business Name: thirdofthefifth

Rideaux